Safe Gaming
18+ Only
Set Your Own Limits
24/7 Support
Responsible Gaming Policy

L89p Responsible Gaming — Build Healthy & Safe Gaming Habits

L89p believes gaming should be enjoyable — not stressful. Follow our responsible gaming guidelines to stay in control and ensure that betting never has a negative impact on your life.

For Ages 18 and Over Only
Last Updated: January 2026
Full Guide in Bengali
95%
Players game for entertainment
24/7
Support Team Always Ready
72 Hours
When Self-Exclusion Takes Effect
100%
Confidential Support Available
Table of Contents

Betting and gaming are a form of entertainment — not a source of income. Only ever wager money you can afford to lose without it affecting your daily life.

What Is Responsible Gaming and Why It Matters

Responsible Gaming is an approach where you maintain control over your own gaming habits. l89p believes every player deserves an experience that is both enjoyable and safe.

Online gaming and betting are growing fast in Bangladesh. In this environment, responsible gaming matters more than ever. Many people start out of curiosity, but without knowing your limits, problems can creep up over time. l89p provides responsible gaming tools and guidelines to help keep you safe at all times.

Remember — winning is never guaranteed, and losses are part of the game. If gaming starts affecting your peace of mind, your relationships, or your financial stability, seek help right away. We're always here for you.

L89p's commitment to responsible gaming goes beyond words on a page — we protect every player through practical tools, a trained support team, and transparent policies.

Our Core Principles

Responsible gaming at l89p is built on a set of core principles that guide everything we do. These principles are binding for both us and our players.

  • Betting is for adults (18+) only — accounts cannot be opened without age verification
  • Gaming should be for entertainment — not a way to solve financial problems
  • Every player can set their own limits
  • Self-exclusion will always be readily accessible
  • At-risk players will be proactively identified and supported
  • Information on professional support for gaming-related issues will always be displayed
  • Advertisements and promotions will never be directed at minors or at-risk groups
  • All player information is kept strictly confidential

Warning Signs of Problem Gaming

Gaming addiction and problem betting habits develop gradually — often without you even realizing it. If you notice any of the following signs, it's time to take them seriously and seek support.

1
Betting beyond your budget and chasing losses with even larger bets
2
Unable to stop gaming despite trying, or feeling uncomfortable when you do
3
Spending more time gaming by cutting back on family, friends, or work
4
Lying or hiding your gaming from the people close to you
5
Betting with borrowed money or dipping into your savings
6
Feeling restless, irritable, or anxious when not gaming
7
Neglecting work, studies, or everyday responsibilities
8
Turning to gaming to cope with stress or anxiety

If two or more of the above signs apply to you, contact our support team right away. Seeking help takes courage — it's not a weakness.

l89p's Protective Tools

L89p has built a range of protective tools for every player. Use them to take control of your own gaming habits.

Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit. Once the limit is reached, no further deposits can be made.
Loss Limit
Set a cap on how much you can lose within a given period. Once the limit is reached, your session will end automatically.
Session Time Limit
Set how long you want to play in a single session. When the time is up, you'll be prompted to take a break.
Cooling-Off Period
Take a break for anywhere between 24 hours and 30 days. You will not be able to log in during this period.
Self-Exclusion
You can close your account for anywhere between 6 months and 5 years, or permanently. No promotional messages will be sent during this period.
Reality Check
At regular intervals, a pop-up will show how long you've been playing and how much you've won or lost.

Self-Assessment Questionnaire

Answer the following questions honestly. They will help you assess how healthy your gaming habits really are.

1. Did you spend more than your budget on betting last month?
2. Have you ever tried to stop gaming but couldn't?
3. Have you ever hidden your gaming from family or friends?
4. Have you ever bet more to try to recover money you've lost?
5. Do you feel restless or irritable when you're not gaming?

If three or more answers are "Yes" or "Sometimes", please reach out to our support team. Email us at support@l89p.bet or connect via live chat.

Steps to Set a Limit

Setting limits on your l89p account is straightforward. Just follow the steps below:

1
Log In to Your Account
Log in to your l89p account and go to the Profile menu.
2
Open "Responsible Gaming" Settings
Click "Responsible Gaming" in the profile menu.
3
Choose Your Limit Type
Deposit Limit, Loss Limit, Session Time, or Cooling-Off — choose what works best for you.
4
Set the Amount and Duration
Set and confirm your limits on a daily, weekly, or monthly basis.
5
You Will Receive a Confirmation Email
A confirmation message will be sent to your registered email as soon as your limit is set.

Limit reductions take effect immediately. Increasing a limit, however, requires a 24-hour cooling period — to prevent impulsive decisions.

Self-Exclusion Process

Self-Exclusion is the most powerful protective tool available. If you feel that gaming is having a negative impact on your life, you can close your account for a set period of time.

  • Short-term: 24 hours to 7 days — for a light break
  • Medium-term: 1 to 6 months — for a meaningful break
  • Long-term: 1 to 5 years — for serious or deep-rooted concerns
  • Permanent Exclusion — if you want to close your account for good

During self-exclusion, you will not receive any promotional emails, SMS, or push notifications. Your account cannot be reactivated before the exclusion period ends.

To activate self-exclusion, email support@l89p.bet or type "Self-Exclusion" in live chat. Our team will complete the process within 24 hours.

Minor Protection

L89p strictly prohibits anyone under 18 from participating. Keeping minors away from gaming is both a parental responsibility and ours.

  • Date of birth is verified at the time of registration
  • A national ID or passport may be requested in cases of suspicion
  • If a minor is detected, the account will be suspended immediately
  • Using parental control software on family computers is strongly recommended

If minors are present in your household, lock your device with a PIN or password and keep gaming apps secured. If you believe a minor is accessing l89p, let us know immediately.

FAQ

Log in to your l89p account and go to "Responsible Gaming" in the profile menu. From there, you can set a Deposit Limit, Loss Limit, Session Time, and Cooling-Off Period. For any assistance, reach out via live chat or email.

Yes, for fixed-term self-exclusions, your account can be reactivated once the period ends. However, permanent exclusions cannot be reversed. We recommend speaking with our support team before resuming play after any exclusion period.

A 24-hour cooling period applies after requesting a limit increase. This is intentional — it protects you from decisions made in the heat of the moment. Limit reductions take effect immediately.

Contact the l89p support team directly at support@l89p.bet or via live chat. Our trained team will assist you with complete confidentiality. Professional counselling referrals are also available if needed.

When Reality Check is enabled, a pop-up will appear every 30, 60, or 90 minutes showing a summary of your total time played, wins, and losses. It keeps you aware of what's actually happening during your session.

If you suspect a minor is using your account or has created their own, contact us immediately at support@l89p.bet. We will investigate and take the necessary action. Keep your account password secure.

Play Safe, Play Happy

Join l89p with a commitment to responsible gaming. Use our protective tools and keep gaming fun — always.

Register Now Help Center
বাংলা